Sometimes, missing codec packs, outdated drivers, or problems with hardware acceleration can also cause this error. It is most commonly seen with MKV, HEVC, or high-bitrate MP4 files, especially after a Windows update or when changing graphics drivers. Now that you know the causes, let’s discuss the solutions.
1. Run the Video Playback Troubleshooter
If you have recently performed a Windows update, this issue may result from a common glitch originating from the Video app’s temp folder. Many users facing this problem have reported success by running the Video Playback troubleshooter and restarting their computers. If this scenario applies to you, it is likely that Windows already has a built-in repair mechanism that will automatically fix the error.
2. Update GPU Drivers
If you encounter the 0xc1010103 error consistently—across all video file types, not just .MKV files—it is likely that the problem lies with your GPU drivers. This is especially common on laptops equipped with both an integrated and dedicated GPU. Many users have resolved the issue by starting their computers in Safe Mode, uninstalling their current display drivers, and then updating to the latest graphics driver version using manufacturer-provided software. This process eliminates potential driver corruption or incompatibility, ensuring your system has the most stable and current drivers.
